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CRM Field notes.
Field notes on ERP, CRM, apps and outsourcing from the team that builds them every day. Read in minutes, use for years.
CRM
CRM implementation: 7 mistakes that kill adoption
Most CRM projects don't fail at go-live. They fail quietly over the following months, as the team drifts back to spreadsheets. Here are seven mistakes that cause it, and how to avoid them.
CRM
Generic vs industry-specific CRM: when Salesforce or HubSpot isn't enough
Salesforce and HubSpot are excellent general-purpose CRMs. But some businesses spend more effort bending them to fit than using them. Here is how to tell which kind of CRM you need.
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